A full toolkit for your global cross-border business communications.
Integrate once, reach every channel. Our stable, secure, fully compliant global communication APIs power your international business growth.
Deliver reliable, scalable communication through WhatsApp, SMS, and Voice APIs — all integrated into one seamless platform to power your global connections.
Send, receive, and manage multichannel text messages on your globally reliable platform.
Connect, engage, and support users through verified business messaging on the world's most popular chat app.
Send automated calls, alerts, and interactive voice messages with global reach and crystal-clear quality.
Authenticate users seamlessly with flash call verification, which verifies phone numbers via an instant automated call — no SMS required.
Deliver personalized, high-volume emails with powerful deliverability and tracking to keep your audience informed and engaged.
A trusted enterprise messaging platform powering reliable delivery, robust security and meaningful customer engagement.
Direct carrier connections and intelligent routing keep your messages arriving reliably, at scale, across 200+ countries.
Enterprise-grade security featuring fraud detection, rate limiting and fully compliant global routing.
Connect with customers via their preferred channels — SMS, WhatsApp, Voice and Email — all on a single unified platform.
Instantly connect with customers via Universal Touch's SMS platform. Deliver time-sensitive alerts, promotional blasts and authentication codes with top-tier deliverability and worldwide coverage.
Target customers across every stage of their lifecycle to boost engagement and conversions.
Add an extra layer of security for account login and transactions with SMS-based authentication.
Auto-deliver critical transactional alerts including welcome notes, order confirmations and shipment tracking to elevate customer experience.
Send scheduled SMS reminders for appointments, payment due dates and other key milestones to avoid missed deadlines.
Instantly dispatch urgent, time-critical alerts to keep customers updated and responsive.
Launch personalized, automated SMS marketing campaigns to reactivate dormant users and lift conversion rates.
Implemented SMS OTP verification to enhance login and transaction security, reducing account fraud risks.
view item →Sent targeted promotional SMS campaigns, increasing customer engagement and boosting flash sale conversions.
view item →Enabled real-time SMS notifications for order confirmations and shipping updates, improving customer satisfaction.
view item →Automated SMS appointment reminders helped lower missed appointments and improved service efficiency.
view item →Create dynamic, conversational customer journeys with the WhatsApp Business Platform. Enable secure, real-time interactions and 24/7 customer service to deliver outstanding experiences on the world's leading messaging app.
Unify all customer conversations in a single shared inbox, auto-route chats to the appropriate agents and cut response wait times. Tag customer profiles for cross-team efficient follow-ups and smoother internal teamwork.
Design smart conversation workflows with an intuitive drag-and-drop builder—no coding required. Set up auto-replies, keyword triggers and customer intent tagging to streamline your support operations.
Launch bulk personalized messaging campaigns in a single click, tailored to segmented customer groups. Monitor performance live, refine your outreach tactics, and drive better marketing outcomes.
SunnyMart uses WhatsApp to send real-time order updates and automate refund and delivery inquiries, improving communication and reducing support workload.
view item →EduNest automates student enrollment and delivers real-time course updates via WhatsApp, improving engagement and learning efficiency.
view item →HealthFirst Clinic uses WhatsApp for appointment confirmations and feedback collection via Flow, scheduling follow-up reminders and enhancing patient experience.
view item →Integrate fully customizable calling experiences into any application via Universal Touch Voice API. Backed by the globe's broadest elastic communications network, our flexible fine-grained API lets you rapidly configure call routing or build bespoke voice tools aligned to your unique business requirements.
Elevate your voice workflows with rich customization tools including our dedicated Voice SDK. Tap into voice intelligence to pull actionable conversation insights, and access core capabilities such as IVR, call recording and speech recognition — all routed over Universal Touch's trusted, high-performance global Super Network.
Universal Touch's Email Platform enables brands to send high-volume, personalized emails with industry-leading deliverability. Build targeted marketing campaigns, automate transactional notifications, and monitor real-time performance via robust analytics to boost audience engagement and conversion.
Launch large-scale personalized email campaigns effortlessly. Our platform combines consistent deliverability, live performance tracking and flexible API connectivity to support all your marketing alerts, system notifications and transactional mail workflows.
Deliver instant, low-cost, dependable phone verification via one-time missed calls — no SMS needed. Our Flash Call service places a call with a unique generated CLI. Your app auto-captures the trailing digits, or users manually input them for frictionless verification.
Complete in just a few seconds with a frictionless missed-call flow.
Often lower cost than SMS while maintaining high completion rates.
Works well where SMS delivery is inconsistent or throttled.
Automatically switch to SMS / WhatsApp / Voice TTS if a call cannot be placed.
No message content is transmitted; rate limiting, fraud detection, and number masking built-in.
Simple REST API & SDKs, real-time webhooks, and detailed status codes.
Unify Email, SMS, WhatsApp, Voice, MMS and RCS within one marketing automation ecosystem, paired with audience segmentation and data analytics — covering every stage of the customer journey, from targeted outreach to conversion analytics.
Run promotions over Email, send urgent alerts via SMS, handle cross-border inquiries on WhatsApp, deliver verification via Voice, share rich visuals with MMS and launch interactive campaigns through RCS — every channel centrally managed within a single dashboard.
Capture all core user events: cart abandonment, orders, payments, shipping updates, refunds and welcome signups. Trigger automated journeys instantly, with split branches, scheduled delays and A/B testing to refine every touchpoint.
Segment audiences by spend level, order frequency, geographic region and custom behavior tags, with real-time audience volume previews. RFM scoring identifies high-value and churn-risk users. Build one rule, apply it across all campaigns.
Unify KPIs, channel conversion rates, customer value tiers and sales trends on a single dashboard. Retention cohort analysis tracks new user retention and lifecycle shifts, so you can measure full marketing ROI.
Ready-to-use templates for welcome sequences, cart recovery, seasonal promotions and churn win-back campaigns. Deploy in one click, edit copy instantly and launch live — our template library expands constantly.
All multi-channel messaging delivery runs on our group-wide global CPaaS backbone. Every channel, intelligent routing engine and delivery receipt system shares the unified core powering all our communication tools.
Connect your store in minutes: authorize Shopify or Shopline, build your first journey, and start growing repeat sales today.
Universal Touch's Package Consolidation Platform delivers seamless, transparent, trustworthy parcel forwarding for expat communities, overseas students and cross-border shoppers. Combine orders from major Chinese e-commerce sites and ship globally via optimized air, sea and rail logistics, with coverage across 30+ countries and territories.
Air express shipping as fast as 5 days. Choose from multiple speed tiers to match your urgency and budget.
Real-time shipping estimates with zero hidden fees. Pay only for actual weight — overpayments are automatically refunded.
Ship general merchandise, sensitive goods, liquids, food, electronics and more — we accept nearly all mainstream product categories.
Complimentary photo inspection, 180-day free storage, built-in insurance, and dedicated one-on-one support.
Receive packages from Taobao, Tmall, JD and more at your dedicated warehouse address with automatic check-in and consolidation.
Real-time logistics updates from warehouse intake to final delivery. Stay informed at every step.
Claim your free trial credits by signing up, or speak with our specialists to build a custom global communications package.
Need custom enterprise pricing, dedicated global telecom circuits or white-label partnership opportunities? Get in touch with our sales team.